A. Device Information
Examples of Personal Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of Collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of Collection : Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a Business Purpose: Shared with our processor Shopify.

B. Order Information
Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of Collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with Us, provide you with information or advertising relating to our products or services.
Source of Collection: Collected from you.
Disclosure for a Business Purpose : Shared with our processor Shopify.

C. Customer Support Information
Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of Collection: To provide customer support.
Source of Collection: Collected from you.
Disclosure for a Business Purpose : Shared with our processor Shopify.

We use your personal information for the following purposes:
Providing Products and Services
We use your personal information to provide you with our Services and to perform our contract with you. This includes, but is not limited to, processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging shipping, and facilitating returns and exchanges.
We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you choose to use.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail. This may also include using your personal information to better tailor the Services and advertising displayed on our Site and on other websites.
If you are a resident of the European Economic Area (EEA), the legal basis for these data processing activities is our legitimate interest in promoting and selling our products, in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR).
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action in relation to potential fraudulent, illegal, or malicious activities. If you choose to use our Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with any third party.
If you believe that your account has been compromised, please contact us immediately.
If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in ensuring the security of our website and protecting our customers, in accordance with Article 6(1)(f) GDPR.
Communicating with You and Improving Our Services
We use your personal information to communicate with you, provide customer support, and improve our Services. This processing is based on our legitimate interest in responding to inquiries, delivering effective services, and maintaining our business relationship with you, in accordance with Article 6(1)(f) GDPR.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookie Policy. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

Our website also recognises the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device. To learn more about Global Privacy Control, you can visit Global Privacy Control.

Qreate may share personal data:
· With service providers for logistics, payments, hosting, analytics or support
· With regulators/authorities when required by law
· Within Qreate group companies to improve services
· In connection with corporate transactions (merger, acquisition, restructuring)
Disclosure is limited to necessary information, and partners must meet data protection standards.

Qreate uses technical, administrative and physical safeguards, including encrypted communications, access controls, anonymization and regular monitoring. However, no online system is 100% secure, and users are encouraged to use strong passwords and secure devices.

Personal data is kept:
· As long as needed to provide services and fulfill contracts
· For legal and compliance reasons
· Until users delete their account or withdraw consent
Data in backups is securely isolated until deletion. Anonymized data may be retained indefinitely for research and analysis.

Your data may be processed in countries outside your residence, including China. When data is transferred internationally, appropriate safeguards (e.g., Standard Contractual Clauses under GDPR Article 46) are applied to ensure protection.

If you live in the EU/EEA, GDPR gives you rights including:
· Access – see what data Qreate holds about you
· Correction – update your info
· Deletion – request erasure in certain cases
· Restriction – limit usage
· Portability – request your data in readable format
· Objection – object to certain uses (including marketing)
· Withdraw consent – revoke consent at any time
· Complain – lodge a complaint with your local data protection authority
To exercise rights, contact support@qreatebikes.com.

Qreate services are not intended for children under 16. Minors under 16 cannot independently consent to data processing under GDPR and Dutch law. Qreate does not knowingly offer services to such individuals without parental consent and does not knowingly collect data from children under 13. If mistakenly collected, data will be deleted promptly.

Qreate may update this Privacy Policy to reflect changes in services or legal requirements. Significant changes will be communicated through the app, website or other means. The latest version is always available on the website and reflects current practices.

Questions or concerns? Contact: qreate Privacy Team: support@qreatebikes.com